Patient Education Systems Case Study

Patient Education Systems is a customer of Centripetal Software using our Centripetal Retrieve for Basecamp product. We recently met up with Cordell Baanhofman, Vice President of Technology and Corporate Development at Patient Education Systems, to find out a little bit more about why they chose Centripetal Retrieve to backup their files, Writeboards and data from Basecamp. We wrote up our findings as a short case study.

 

The Customer
Patient Education System (PES) is focused on helping Physicians, their staff and vendors improve the patient experience at the point of care. Designed by physicians for physicians and their patients, their digital media platform seamlessly connects doctors, patients and vendors together in a private “one to one” channel of communication.

The Challenge
PES has two key vendors using Basecamp extensively. Both use Basecamp to manage projects and share deliverables, reports and invoices with PES. The Basecamp accounts are owned and managed by the vendors, PES has been granted access as a collaborating company within the vendor’s account.

The team at PES has 3 main challenges that they are dealing with in their collaboration with their vendors in Basecamp:

1. As a company that is entrusting their core intellectual property to 3rd party vendors, PES wants to ensure that they always have access to their data and files even in the unlikely case where there is break in the relationship that causes a loss of data and deliverables. They tried downloading everything manually as it changed, but the number of files and amount of data was too much to keep up with and it was an inefficient use of time.
2. As they are dealing with multiple vendors and multiple Basecamp accounts they struggle with the continuity of the data as it spans different locations that they need to access. This makes it difficult to locate specific files or data and to keep all deliverables synchronized.
3. Many of the deliverables that they receive from their vendors are large zip files that must be downloaded individually. Searching through the contents of these files across multiple accounts and numerous versions can also be difficult in addition to the need to download so many files one by one.

The Solution
PES found Centripetal Retrieve for Basecamp and was able to setup an ongoing backup job for each of the Basecamp accounts that held their data, files and Writeboards. They receive a complete backup once a month and incremental backups of all new and updated files 3 times each week. All of this is delivered to their internal FTP server and from there, they are able to keep archives of everything from all their Basecamp accounts in one place and easily search across everything from their desktop.

The Result
PES has greatly increased their level of comfort that they maintain control of their core intellectual property and know that they protected from a potential disaster. They have easier access to everything in one place which they can easily search and access at anytime.

Patient Education Systems – http://www.peshealth.com
Centripetal Software – http://www.centripetalsoftware.com