We recently had a Basecamp user call us with a hint of panic in their voice. They had been working with a consulting company that used Basecamp as the means for most of the communication with this person's company and as the mechanism to exchange all files that were deliverables as part of the consulting engagement. Well, as sometimes happens, the relationship wasn't quite working out and the man on the other end of the phone was desperate to get all of the data and files out of the Basecamp account before the consulting company was able to remove his access to the data. With Basecamp a company can grant access to a project to another company in order to collaborate on a project, this is typical for consulting companies to do with their clients. This man was looking to get a copy of all of his data and files for the work he had paid for over the past 2 years in order to have a copy of it all, as well as to have a record of communications in case the worst case should find the parties in court.
He was able to use Centripetal Retrieve for Basecamp to export all of the todo's, messages, comments, files, & writeboards from Basecamp and have a local copy delivered to his desktop via Dropbox syncing. He was so excited to have this done so quickly and seemed relieved to know that he had a copy of everything that had become so important to his business. They had been using Basecamp so extensively with this consulting company that they didn't even realize how important the data had become to them and he didn't want to risk not being able to access it should the relationship further sour.
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