Centripetal Software specializes in building products to backup business data from online applications. One thing that we have been finding is that many of our customers are moving to online, cloud based, business tools like Basecamp and Highrise partially to get away from managing the infrastructure and all of the IT type of services that go along with running a data center. These customers picked Basecamp and Highrise because they were great tools that also had a stellar track record with availability, reliability and data protection. Many of them came to Centripetal Software to backup their files, Writeboards and data from Basecamp as an added layer of security because they are trusting Basecamp with some of their most critical business data. It's just makes sense for them to keep redundant copies of that data on their own computers.
One Centripetal customer recently said something that is typical of what a lot of customers have been saying:
"I’m looking to back up our Basecamp data because, even though I think 37signals and Amazon/S3 are two extremely solid companies and I fully trust them, I still need to protect our critical business data that exists solely on Basecamp. I need redundant copies duplicated to our local servers somehow. The other angle is Basecamp project archiving, we need to remove large projects from Basecamp to clear room for new ones. We mostly use the Files tab, in fact. Having everything automatically pushed to our Dropbox account is a huge help."
Centripetal customers are saying that they fully trust Basecamp, 37Signals, and Amazon S3 with their data, they are not backing up their data because they are afraid of 37Signals or Amazon screwing up. Instead this is an extra layer of security for people who want to stay in complete control of their data.
We recently completed a customer testimonial video with one of their customers that talks about this added layer of backup that people are looking for.
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